Tell Us About Your Day

Today was spent going down one "technological" rabbit hole after another...

After Mom was discharged from hospice (again), a different (local) company took over her care. Well, they use a patient portal (AthenaHealth), as I received an email from them after their first visit with her. This email had a link to the notes posted on the portal, but she didn't have an account.

My doc uses the same portal for his practice as well, so I already have an account with them. So, I logged into my account and tried to set up "family access." I entered all her information, but "there was no record" of her. The top of the web page indicated that this was for my doc's practice.

So after calling the provider yesterday, I was told that would have to create a separate account for her, using a separate email...

Mom is a soon-to-be 85 year-old woman who has dementia and was otherwise computer illiterate and has never had her own email account. Dad was the one who always received emails for her. After some googling and trying to create an account for her under mine. I tried calling customer (dis)service. After going round and round with their telephone system which tells me, every time to go to their web site, and trying to get a representative to help, I ended up throwing the handset down the hallway. I know, mistreating technology doesn't make it work any better. I've thrown something out of sheer anger and frustration only one other time in my life.

I had to create a freemail account for her in order to set her up with a Comcast ID. Once that was done, I had to activate the email account. I then tried to set up my Outlook client to grab her emails as well as my own. That didn't work, either. I ended up using the forwarding function so that her Comcast email would be forwarded to mine. GRRRR! Okay...that tested out pretty well.

So, it's all set up to create her own patient portal account...

I created a new AthenaHealth account using her new email address. I saw that there was nothing but an "empty" account. I went into the "Family Access" area and granted myself full access. I then signed into my own account, where I was met by my mother's name and provider. My account information vanished! Under Mom's name, there were two links for her and one for me (self). I clicked on my name, and my provider's name was gone as well as my history. GRRRRR!!!!!

I went back to the original email that the provider sent, referring to visit notes, and I clicked the link. It took me to the account THEY created for her, using MY email account, which I cannot change in her profile. I downloaded the notes, because when I call to complain on Monday, I don't want those to disappear as well.

Technology...it's not for sissies.

I have no idea Cherry. Am I becoming a "slacker"?

I had my usual Wednesday yesterday with the midweek shop and art group. I did call in at a local garden centre too. I almost got lost trying to find the plants. It has expanded so much with cafe and all manner of other trade outlets that you have to navigate before you get to the plant section that I was beginning to wonder if they actually sold any indoor plants anymore. I finally found them just before the exit, and their range was much reduced to what it used to be. The only plant I almost fancied buying was a carniverous plant in hanging basket. It was reduced but looked like it had not been watered for some time and was wilting badly. I think it would survive with care but I didn't want to take the chance as it was £10. As you will understand, there was no member of staff nearby to inform of the plant's plight either. It seems they don't like plants at the garden centre anymore

Can't you pay at the pump? I can't remember the last time that I had to wait to pump my gas. I am not sure how many gas stations you hvae nearby but there is no shortage here, in fact there are within about 2 miles. 

I need to have my retainer tighten up, got some flowers for the house, pick up my hubby's tennis shoes soles from his podiatrist's office, get his fruits (strawberries, blueberries, apples and pears) then I can go home and relax for the weekend.

Yesterday I went out for my usual walk, keeping local as rain was forecast (over 50% chance). Of course it didn't, at least not until late on. They say they are more accurate these days but I'm not so sure.

In the afternoon I did some artwork.

Does anyone else think that Jen should share some of her artwork with us? 

I do like the two I am familiar with from your avatars.